PLEASE READ EVERYTHING

THIS IS A PRE-ORDER RESERVATION.  BELOW WILL EXPLAIN ALL YOU NEED TO KNOW.

We typically don't EVER want to do Reservation/ Pre-Orders anymore but due to HIGH Demand we worked together with our customers to figure out a way to bring these to production sooner than later or maybe never.

HOW THIS WILL WORK: 

There will be a 35% cancellation fee should you cancel your order, as factory orders will be based on all reservations placed.

We simply need 300 reservations before going to production. Once production is complete they will be air shipped to our corporate offices. 

If we can end this in the next two weeks or sooner, we can have them complete before the Chinese New Year and to corporate.

REPEAT:
IF YOU CHOOSE TO CANCEL YOUR ORDER AFTER PRODUCTION BEGINS YOU WILL BE CHARGED A 35% CANCELATION FEE.

RESERVATION CANCELLATIONS:

Customers have thirty days to cancel their reservations(pre-orders) without incurring a cancelation fee (35%).

Those who choose to cancel their reservations(pre-orders) thirty days after purchase, incur a 35% cancelation fee before the remaining amount of funds is refunded.

If after thirty days you choose to cancel your reservation(pre-order) and choose to obtain a store credit or exchange instead of a refund, the original order amount will be applied to store credit or exchange. The 35% cancelation fee will be waived in this instance.

Reservations (Pre-Orders) produced are based on the number of items(reservations/pre-orders) purchased determined by the MOQ quantity agreed upon by ROCKDEEP and their manufacturer. When a customer cancels their order after ROCKDEEP's production order is placed with the manufacturer, ROCKDEEP incurs fees tied to the aforementioned shoe. To put it plainly, we are responsible for the number of shoes in the order placed even if a customer decides to cancel their order. These become unexpected costs that need to be consumed by our small businesses. In order to continue to provide quality products at an affordable price, we aim to keep these costs at a minimum with a set of detailed policies. Therefore, when an order has been canceled after the 30-day marker, the customer has broken the sale contract that was signed and acknowledged when clicking the "check box" at checkout.

• Reservations generally take 3 to 4 months which starts at the end of the reservation
  • 30 days to resource the materials needed
  • 30 days to assemble the product
  • 30 days to ship the product
  • 5 days to conduct Quality Assurance at the factory
  • 5 – 10 days to conduct Quality Assurance at corporate
  • 5-10 days concurrently to package and ship products

If this process doesn't work for you please do not purchase.

SIZING: 

If you are unsure of your sizing with us, please check the EUR sizing on the sneakers you wear currently and compare that to our US / EUR Size.  Make sure you pick the size that matches our EUR size.

Example:  If you wear a size 11 in Nike but your EUR is a 44 get our 10.5.
If you are a 12 men but your EUR is 47 get our 13.  Everyone on most brands sizes differently for their US size.. but EUR size is pretty standard across the board.

MEMBERS:  This will not qualify for a free pair.  You have way too many other options, so IF you want these, you can utilize your member discount. 

SIZE CHART: