After working for Nike & Jordan, Rocky had the opportunity to develop many relationships and connections with people and factories along the way. One factory that he developed a working relationship with was called RUIXING. This factory had a line called RAX that consisted of outdoor footwear and apparel that were traditional and crunchy at best.
Idea wheels began to spin as Rocky began working on fresh designs all while procuring a percentage of their business. ROCKDEEP's sales flourished off the hand-picked designs that Rocky had created, the same couldn't be said for RUIXING. Outside of their partnership with Rocky, they were steadily struggling to stay afloat. Using his keen business acumen, he bought the rights to the RAX line & name and began to contract the factory to produce his designs.
We as a culture are conditioned to think expensive equals better quality. This could not be further from the truth! The CEO himself could not afford high priced footwear and apparel growing up, and promised himself then when his vision came to life, he would never sell back an unaffordable product back to his community and other communities like the one he came from.
Two week shipping mean's your item may ship if it's at our local location, but for whatever reason if it isn't we will have it shipped from our warehouse. This typically doesn't take a full two weeks, but we like to set expectations.
Before emailing the staff your inquiries of where your shoe order is, please check to see if it's part of the 2-week shipping collection. Our staff appreciates and thanks you for doing your due-diligence and checking for these answer via the website.
This depends on the pre-order. It could be for a re-release of something we already have released previously which would ship within six weeks to two months after the pre-order ends.
If it is a new release it may take up to about 10 weeks.
Please follow ALL social media as the CEO will update regularly on the production schedule and progress of every single pre-order.
Please DO NOT purchase a pre-order release if this time frame does not work for you. While we want to provide the best customer service possible, questions that could already be answered only slows us down and prevents us from getting to those with questions not covered here.
We accept returns and exchanges for footwear—7 days from when receive your order in the mail.
There must be absolutely no wear or tear on the shoe, and when they are sent back please include all the original packaging.
ANYTHING PURCHASED ON SALE/CLEARANCE 40% AND MORE IS FINAL SALE.
In addition, to keep the exchange/return policy as smooth and organized as possible, please include a copy of the email thread(or a note referencing the thread) that shows the correspondence between yourself and the staff.....it helps us out tremendously!!!!
PLEASE NOTE: The customer is responsible for the postage associated with the return or exchange. ROCKDEEP covers return postage only if the error is made on the company's behalf.
However, in instances of exchanges, ROCKDEEP will cover the postage to send the new product back to the customer.
Custom shirts/apparel are non-returnable.
Clothing can be returned or exchanged—same 7 day policy as the footwear.
PPE cannot be returned if removed from plastic packaging--this is a health issue due to COVID-19.
If there are issues with the integrity of product(ie cloth masks) please reach out and email email@example.com
It is referenced on our footwear size chart on our website, and it has been articulated by our CEO numerous times that we use the Euro size to ensure our customers get the most accurate fit when sending them shoes.
Here is an excerpt that can be found on the link above:
"True to size is an ambiguous term when speaking to anyone at any brand. This is because each brand uses different tooling(outsoles) for their footwear. However, they all use the same Euro sizing when adjusting their sizes to U.S. sizing. "
We recommend that folks check the Euro size on a pair of shoes at home, then compare it to our footwear size chart on our website, then match it to the corresponding U.S. size chart.
.Even though you will be clicking on a U.S. size, cross-checking the Euro size with the U.S. size ensures that you will choose the correct size and that there is less of a chance you will have to go through the exchange/return process.
Going by the Euro size does not mean we ignored your size request. It does not mean we sent you the incorrect size. It does not mean we made an error. In fact, the Euro number is more for the staff to ensure they are pulling the correct shoe for you.
Please do not email us telling us we have to be responsible for your return label because we made the error--or that you wish someone would have told you before that we use the Euro size. Please refer to our return policy for return label instructions.
He will initiate contact with the potential candidate--more often than not he prefers it to be someone/organization he already knows in some capacity.
If you have never purchased any ROCKDEEP product, he feels it is a slap in the face to ask for sponsorship in order to obtain free merchandise or money--your approach seems one-sided if you haven't supported the company thus far.
In terms of collaborations- Yes. The CEO reaches out to those he knows or has watched on social media as he prefers his collaborations be authentic and organic.
For more information on the "Why's and Why not's" of sponsorships and collaborations, feel free to check out earlier videos from our CEO on Instagram @rockdeepglobal.