Customer Returns and Refunds Under Federal Law
Many retailers, as part of their business models, allow returns if customers change their minds or receive unwanted items as gifts. While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
In addition to retailers being required to accept the return of defective items, federal law provides a "Cooling-Off Rule " giving buyers three days to cancel purchases of $25 or more. Under this rule, the right to cancel for a full refund extends until midnight of the third business day after the sale. The rule applies to sales at the buyer's home or workplace, at facilities rented by the seller on a temporary basis, or at locations otherwise away from the seller's normal retail location.
Customer Returns and Refunds Under State Law
In addition to applicable federal law, many states have laws regarding consumer refunds. Often, refund policies must be prominently displayed at the place of purchase to be valid. Many states, in addition to the protections of the federal Cooling-Off Rule, allow consumers to rescind club memberships or other special sales contracts within a specified number of business days.
Other fees, such as restocking fees, normally must be made clear in the retailer's policy language. Regardless of whether your state requires disclosure of return policies, you should ask any retailer for their particular policy before making a purchase. Additionally, states may or may not explicitly apply their laws to online sales. Below are summaries of state laws governing refunds of retail sales items:
Virginia State Laws:
State law requires that a retail merchant disclose all conditions, charges, or fees relating to the return of goods for refund, exchange or credit. A merchant's failure to disclose its return policy can be a violation of the Virginia Consumer Protection Act (VCPA.)
ROCKDEEP is not required by federal or Virginia state law to provide refunds for purchased items, however, we feel this is not good business or good business practice.
ROCKDEEP will issue refunds within 30 days after request. ROCKDEEP will refund as soon as possible, but we ask customers to be patient and refrain from emailing Customer Service repeatedly.
We accept returns and exchanges for footwear--7 days from when receiving your order in the mail.
There must be absolutely no wear or tear on the shoe, and when they are sent back, please send back all the original packaging.
ANYTHING PURCHASED ON SALE/CLEARANCE 40% AND MORE IS FINAL SALE.
ANYTHING MARKED "AS-IS" IS FINAL SALE.
In addition, to keep the exchange/return process as smooth and as organized as possible, please include a copy of the email thread(or a note referencing the thread) that shows the correspondence between yourself and the staff--it helps us out tremendously!
Please reach out to staff@rockdeep.com for the correct address for your exchanges and returns.
PLEASE NOTE: The customer is responsible for the postage associated with the return or exchange. ROCKDEEP covers return postage only if the error is made on the company's behalf.
However, in instances of exchanges, ROCKDEEP will cover the postage to send the new product back to the customer.
Customer shirts/apparel are non-returnables.
