After working for Nike & Jordan, Rocky had the opportunity to develop many relationships and connections with people and factories along the way. One factory that he developed a working relationship with was called RUIXING. This factory had a line called RAX that consisted of outdoor footwear and apparel that were traditional and crunchy at best.
Idea wheels began to spin as Rocky began working on fresh designs all while procuring a percentage of their business. ROCKDEEP's sales flourished off the hand-picked designs that Rocky had created, the same couldn't be said for RUIXING. Outside of their partnership with Rocky, they were steadily struggling to stay afloat. Using his keen business acumen, he bought the rights to the RAX line & name and began to contract the factory to produce his designs.
Two week shipping mean's your item may ship if it's at our local location, but for whatever reason if it isn't we will have it shipped from our warehouse. This typically doesn't take a full two weeks, but we like to set expectations.
Before emailing the staff your inquiries of where your shoe order is, please check to see if it's part of the 2-week shipping collection. Our staff appreciates and thanks you for doing your due-diligence and checking for these answer via the website.
This depends on the pre-order. It could be for a re-release of something we already have released previously which would ship within six weeks to two months after the pre-order ends.
If it is a new release it may take up to about 10 weeks.
Please follow ALL social media as the CEO will update regularly on the production schedule and progress of every single pre-order.
Please DO NOT purchase a pre-order release if this time frame does not work for you. While we want to provide the best customer service possible, questions that could already be answered only slows us down and prevents us from getting to those with questions not covered here.
Customers who choose to cancel their pre-order seven days after purchase will not be refunded.
They may obtain a store credit, or exchange for the same amount paid for the pre-order.
Pre-Orders produced are based on the number of pre-orders purchased. Therefore the customer
has broken the sale contract by understanding the length of time it takes to deliver the pre-order
o Pre-Orders generally take 90 days from the date of factory order NOT the date of
o Instructions and explanations on how to pre-order are located within each product
o ROCKDEEP is not responsible for the customers failure to read the product
Once an order is placed, it goes through a processing period of 1-2 days.
Orders received after 2:00pm EST on a Friday do not get processed until the next business day--which would be Monday.
When you purchase goods from our site, the goods will be delivered through one of the following methods:
Standard, Priority, or Express via UPS, USPS, and other options the customer may choose. Delivery time is based on when ROCKDEEP Shipping and Fulfillment delivers products to the carrier, not the date of purchase.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase. If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
COVID-19 SHIPPING UPDATE:
ROCKDEEP strives to deliver orders in a timely fashion, however you may experience delays in shipping times due to COVID-19 and current postal service delays.
We are doing our best to maintain a quick turn-around, however we hope you can understand that these delays are out of our control.
Should you experience a delay and have a question regarding it, please don't hesitate to reach out to email@example.com.
Many retailers, as part of their business models, allow returns if customers change their minds or receive unwanted items as gifts. While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
In addition to retailers being required to accept the return of defective items, federal law provides a "Cooling-Off Rule " giving buyers three days to cancel purchases of $25 or more. Under this rule, the right to cancel for a full refund extends until midnight of the third business day after the sale. The rule applies to sales at the buyer's home or workplace, at facilities rented by the seller on a temporary basis, or at locations otherwise away from the seller's normal retail location.
Customer Returns and Refunds Under State Law
In addition to applicable federal law, many states have laws regarding consumer refunds. Often, refund policies must be prominently displayed at the place of purchase to be valid. Many states, in addition to the protections of the federal Cooling-Off Rule, allow consumers to rescind club memberships or other special sales contracts within a specified number of business days.
Other fees, such as restocking fees, normally must be made clear in the retailer's policy language. Regardless of whether your state requires disclosure of return policies, you should ask any retailer for their particular policy before making a purchase. Additionally, states may or may not explicitly apply their laws to online sales. Below are summaries of state laws governing refunds of retail sales items:
Virginia State Laws:
State law requires that a retail merchant disclose all conditions, charges, or fees relating to the return of goods for refund, exchange or credit. A merchant's failure to disclose its return policy can be a violation of the Virginia Consumer Protection Act (VCPA.)
ROCKDEEP is not required by federal or Virginia state law to provide refunds for purchased items, however, we feel this is not good business or good business practice.
ROCKDEEP will issue refunds within 30 days after request. ROCKDEEP will refund as soon as possible, but we ask customers to be patient and refrain from emailing Customer Service repeatedly.
We accept returns and exchanges for footwear--7 days from when receiving your order in the mail.
There must be absolutely no wear or tear on the shoe, and when they are sent back, please send back all the original packaging.
ANYTHING PURCHASED ON SALE/CLEARANCE 40% AND MORE IS FINAL SALE.
ANYTHING MARKED "AS-IS" IS FINAL SALE.
In addition, to keep the exchange/return process as smooth and as organized as possible, please include a copy of the email thread(or a note referencing the thread) that shows the correspondence between yourself and the staff--it helps us out tremendously!
Please reach out to firstname.lastname@example.org for the correct address for your exchanges and returns.
PLEASE NOTE: The customer is responsible for the postage associated with the return or exchange. ROCKDEEP covers return postage only if the error is made on the company's behalf.
However, in instances of exchanges, ROCKDEEP will cover the postage to send the new product back to the customer.
It is referenced on our footwear size chart on our website, and it has been articulated by our CEO numerous times that we use the Euro size to ensure our customers get the most accurate fit when sending them shoes.
Here is an excerpt that can be found on the link above:
"True to size is an ambiguous term when speaking to anyone at any brand. This is because each brand uses different tooling(outsoles) for their footwear. However, they all use the same Euro sizing when adjusting their sizes to U.S. sizing. "
We recommend that folks check the Euro size on a pair of shoes at home, then compare it to our footwear size chart on our website, then match it to the corresponding U.S. size chart.
.Even though you will be clicking on a U.S. size, cross-checking the Euro size with the U.S. size ensures that you will choose the correct size and that there is less of a chance you will have to go through the exchange/return process.
Going by the Euro size does not mean we ignored your size request. It does not mean we sent you the incorrect size. It does not mean we made an error. In fact, the Euro number is more for the staff to ensure they are pulling the correct shoe for you.
Please do not email us telling us we have to be responsible for your return label because we made the error--or that you wish someone would have told you before that we use the Euro size. Please refer to our return policy for return label instructions.
He will initiate contact with the potential candidate--more often than not he prefers it to be someone/organization he already knows in some capacity.
If you have never purchased any ROCKDEEP product, he feels it is a slap in the face to ask for sponsorship in order to obtain free merchandise or money--your approach seems one-sided if you haven't supported the company thus far.
In terms of collaborations- Yes. The CEO reaches out to those he knows or has watched on social media as he prefers his collaborations be authentic and organic.
For more information on the "Why's and Why not's" of sponsorships and collaborations, feel free to check out earlier videos from our CEO on Instagram @rockdeepglobal.