Help Center

ROCKDEEP was established in 2013

After a successful KickStarter campaign, the owner Rocky Parrish decided to expand his offerings and officially launched the website in August 2016. 

After working for Nike & Jordan, Rocky had the opportunity to develop many relationships and connections with people and factories along the way. One factory that he developed a working relationship with was called RUIXING. This factory had a line called RAX that consisted of outdoor footwear and apparel that were traditional and crunchy at best. 

Idea wheels began to spin as Rocky began working on fresh designs all while procuring a percentage of their business. ROCKDEEP's sales flourished off the hand-picked designs that Rocky had created, the same couldn't be said for RUIXING. Outside of their partnership with Rocky, they were steadily struggling to stay afloat. Using his keen business acumen, he bought the rights to the RAX line & name and began to contract the factory to produce his designs. 

No catch.

We as a culture are conditioned to think expensive equals better quality. This could not be further from the truth! The CEO himself could not afford high priced footwear and apparel growing up, and promised himself then when his vision came to life, he would never sell back an unaffordable product back to his community and other communities like the one he came from.

All our footwear is produced in our factory overseas that was mentioned in the aforementioned question and answer.

All apparel is produced in the United States.

All our custom T-shirts are made of premium quality fabric and is (in our opinion) buttery soft!

They are a 60-40% combed ring-spun cotton/poly jersey blend. 

Tear away label for comfort.

They are true to size but we encourage you check out our size charts below and compare your measurements for the most accurate fit.

Size Chart for Men's Sizes:

High Point Shoulder (HPS) is measured from the highest point of the shoulder to the bottom hem of the shirt.

Bust/Width measures across the bust--1 inch below the armhole (seam to seam)

MEN'S CVC CREW

Size Chart for Women's Sizes:

WOMENS CVC TEE

We use this following size chart for those all over the world AND in the states.

If all else fails, please email us and tell us what your Euro Size is in your favorite sneaker. This provides us a better idea of which size to recommend to you. 

Look at the Euro size.  Then look below and see how it comes to our sizing.  This will help immensely.

All footwear that is in stock will ship same day or next day if your order is place before 2pm est.
Custom apparel will ship within 5-7 working days.  This includes:

• -Tee's
• -Hoodies
• -Jackets
• -All other custom apparel

Two week shipping mean's your item may ship if it's at our local location, but for whatever reason if it isn't we will have it shipped from our warehouse. This typically doesn't take a full two weeks, but we like to set expectations.

This depends on the pre-order.  It could be for a re-release of something we already have released previously which would ship within six weeks to two months after the pre-order ends.

If it is a new release it may take up to about 10 weeks.  

Please follow ALL social media as the CEO will update regularly on the production schedule and progress of every single pre-order. 

Please DO NOT purchase a pre-order release if this time frame does not work for you.  While we want to provide the best customer service possible, questions that could already be answered only slows us down and prevents us from getting to those with questions not covered here.

Once an order is placed, it goes through a processing period of 1-2 days. 

Orders received after 2:00pm EST on a Friday do not get processed until the next business day--which would be Monday.

Please keep in mind that when you choose your method of shipping, that this is not indicative of the time from when you place your order to the time you receive it.

Shipping time is the length of time it takes for your order to reach you once it has been dropped off at UPS, USPS, etc.

COVID-19 SHIPPING UPDATE:

We are doing our best to maintain a quick turn-around, however we hope you can understand that these delays are out of our control. 

Should you experience a delay and have a question regarding it, please don't hesitate to reach out to staff@rockdeep.com.

Currently we have all masks (disposable & non) on hand and in stock.

Your order will be shipped out same day if placed before 2pm--otherwise it will be shipped the following day.

Each filter has a life of 72 breathing hours. If you wear it once a day for 72 days, you have longer use. If you wear it 8 hours a day you need to change it in 9 days.

This is up to the user depending on the mask use.

If you wear it for long extended use within densely populated area's we suggested wash it once daily by hand or washing machine within another item.

Air dry.

We suggest it be disinfected with a fabric disinfectant between uses--but not immediately worn. 

We don't suggest doing this more than a few times if worn in hospital situations. However it can be used longer in non-volatile atmospheres like out to grocery shop or run short length errands. 

Yes, with disinfectant. 

Washing it is not suggested unless in cold water in a bowl.

We accept returns and exchanges for footwear—7 days from when receive your order in the mail. 

There must be absolutely no wear or tear on the shoe, and when they are sent back please include all the original packaging. 

Clothing can be returned or exchanged—same 7 day policy as the footwear.

PPE cannot be returned if removed from plastic packaging--this is a health issue due to COVID-19.

If there are issues with the integrity of product(ie cloth masks) please reach out and email staff@rockdeep.com

In short--Yes and No.

The CEO chooses who he sponsors carefully. 

He will initiate contact with the potential candidate--more often than not he prefers it to be someone/organization he already knows in some capacity.

If you have never purchased any ROCKDEEP product, he feels it is a slap in the face to ask for sponsorship in order to obtain free merchandise or money--your approach seems one-sided if you haven't supported the company thus far.

In terms of collaborations- Yes. The CEO reaches out to those he knows or has watched on social media as he prefers his collaborations be authentic and organic. 

For more information on the "Why's and Why not's" of sponsorships and collaborations, feel free to check out earlier videos from our CEO on Instagram @rockdeepglobal.

Purchase a product from ROCKDEEP.

While we know this answer is short and frank--we feel the only way to truly be an "ambassador" or "advocate" for any company(or anyone for that matter) is to support and believe in them.

ROCKDEEP does not believe in paying an individual or giving them free stuff in order for someone to feel compelled to spread the word about this brand.....to us this doesn't seem authentic.

While we are still growing, we pride ourselves on having a great group of loyal followers that spread the word about us without having to be asked.

Why?

The answer is simple--they believe in us....our products, our vision, and our brand.

Yes!

One of the core values of the entire ROCKDEEP family is giving back--It's all about reaching back and pulling forward.

Rocky is always open to helping/mentoring others as he has learned a lot along the way through trial & error, and often credits his knowledge and success to his own mentors. 

To set up a Zoom call--please reach out to staff@rockdeep.com

All Zoom calls/meetings are done on Thursdays between 1-4pm EST.

To schedule a meeting, please reach out to staff@rockdeep.com and provide a detailed description of who you are and what you'd like to accomplish in said meeting.

In addition, once a time is agreed upon, please send us all links and information needed for the Zoom call.

This will ensure a smooth meeting from beginning to end.

Please don't email staff without context demanding a time slot for a meeting--it will not happen.

We believe in efficiency and details.....so please help us, help you.

Yes, however we have become very strict on those who obtain them. 

All those wanting to sell ROCKDEEP footwear or apparel must pay for product upfront.

We do not do consignment or 30 day invoicing.

Yes--However there is a 300-500 minimum order quantity and will have the ROCKDEEP logo on them as well.

No, but we are more than happy to assist you in white labeling of footwear.

Please email design@rockdeep.com with all inquiries.