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Help Center

Frequently Asked Questions

How Long Has ROCKDEEP been in business?

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What is RAX?

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I don't see any shoes over $100--what's the catch?

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Where are your products made?

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Product Sizing Information

What are your Custom T-Shirts made of and are they true to size?

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What size shoe should I choose; are they true to size?

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Order Information

When will my footwear/apparel order arrive?

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What is two-week shipping?

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How long do pre-orders take to receive?

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Shipping Time

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When will my masks arrive?

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How often should mask filters be changed?

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How often should cloth masks be washed?

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How often can I wear a KN95 mask?

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Can I clean a KN95 mask?

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What is your return & exchange policy?

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You sent me the wrong size--now what?

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Sponsorships, Mentorships, Wholesale & More

Does ROCKDEEP offer sponsorships or participate in collaborations?

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How can I be a brand ambassador?

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Does ROCKDEEP provide mentorships?

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How do I schedule a meeting with Rocky?

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Do you have wholesale, distributor or reseller accounts?

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Can you make custom shoes?

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Do you white label your footwear or apparel?

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